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Service Quality, Hospitality and Cultural Differences

Helstu upplýsingar

  • Nám hefst 14. nóvember 2017
  • 10 klst.
  • 12.900 kr.
  • Fyrir þá sem vilja bæta sig í samskiptum við erlenda gesti.
Skráðu þig hér!Setja í dagatal

Námslýsing

In this course you will learn the things that are important when serving tourists in general and identify the common characteristics associated with individual nationalities.

Remember that it would be wrong to assume that a particular characteristic is the norm for an entire nation, so it is impossible to precisely say how any given nation is. Every person from every country has their individual traits of behaviour and consequently may not fit the national stereotype.



Markmið

  • Realize the importance of providing superior customer service
  • Recognize that body language and first impressions are important
  • Increase cultural awareness
  • Explain why employees need to fully understand the company's products and services to make helpful suggestions and offer useful tips to customers
  • Understand that going the extra mile is often simply doing the little thing
Skráðu þig hér!

Dagskrá

DagsetningNámsþátturTími fráTími tilKennari
14.11.2017Service Quality, Hospitality and Cultural Differences23:0023:00Margrét Reynisdóttir

Fyrirkomulag

Fyrirlestur og verkefni.

Tengiliður námskeiðs

Björg Valsdóttir

Björg Valsdóttir

bjorg@smennt.is
550 0060
Prenta námskeið

Staður og stund


14. nóvember 2017.

Umsjón

Margrét Reynisdóttir

Samstarfsaðilar

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Mat

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