Service Quality, Hospitality and Cultural Differences

In this course you will learn the things that are important when serving tourists in general and identify the common characteristics associated with individual nationalities.

Remember that it would be wrong to assume that a particular characteristic is the norm for an entire nation, so it is impossible to precisely say how any given nation is. Every person from every country has their individual traits of behavior and consequently may not fit the national stereotype.

Hæfniviðmið

To realize the importance of providing superior customer service.

To recognize that body language and first impressions are important.

To increase cultural awareness.

To explain why employees need to fully understand the company's products and services to make helpful suggestions and offer useful tips to customers.

To understand that going the extra mile is often simply doing the little thing.

Fyrirkomulag

Lecture and projects.

The course is open for four weeks.

Helstu upplýsingar

  • Tími
    13. November 2024. Registration ends two working days before the course starts.
  • Lengd
    10 klst.
  • Umsjón
    Margrét Reynisdóttir, M.Sc. in Management and Strategy and M.Sc. in international marketing.
  • Staðsetning
    E - learning that can be accessed anywhere and at any time during the study period.
  • Tegund
    Vefnám
  • Verð
    24.500 kr. / Námskeiðið er félagsfólki aðildarfélaga og samstarfssjóða að kostnaðarlausu
  • Markhópur
    For everyone who wants to improve their communication with foreign guests.
  • Gott að vita

    The course is free of charge for members of the unions belonging to Starfsmennt and cooperative funds.

Skráningu á þetta námskeið hefur verið lokað!
  • Mat
    Project submission
  • Tengiliður námskeiðs
    Björg Valsdóttir

Dagskrá

DagsetningDagskráFráTilKennari
13.11.2024Service Quality, Hospitality and Cultural Differences00:0000:00Margrét Reynisdóttir